Troubleshooting your Electronic Cigarette

Trouble Shooting

   Our E-CIG products have passed rigorous quality control from
our manufacturing.  However, You may encounter some problems when you receive
the E-Cig. Particualrly due to the severe shipping shock or veryvaiable environmental conditions, such as temperature, humidity etc, some sensible electronic parts may encounter some problems during the usage of E-Cig. You can resolve the problem by yourselves with the following instructions:

Problem Cause Fixing
Method
Cautions

there is less
smoke

battery power is not
enough
bad connection - for
E-Cigar/E-Cigarillo/E-Pipe: check the battery polarity
- for
E-Cigarette/E-MiniCig: check the battery connection
recharge the
battery or replace the battery
 
smoking liquid is not
enough
change the
cartridge
do not change
the cartridge too frequently
add few drops of
smoking liquid on the cartridge
do not put too
much smoking liquid
too
much smoking liquid
smoking without
the cartridge
have a break if
the atomizer gets too hot
take off the
cartridge, blow from the other end
do not blow too
strong
for
E-Cigarette/E-MiniCig: you can take off the atomizer and fling it, some water
maybe thrown away
take off the
battery and do not fling too strong
for
E-Cigar/E-Pipe: you can reset it.
every time reset
should not be beyond 5 seconds
inhale too
strong
if everything is
ok but there is still less smoke, you may not puff too strong
do not puff too
strong, you may get more smoke with less inhaling
air flow channel
is blocked
get through the
air flow channel
do not block air
flow channel

there is no
smoke

battery power is
not enough
recharge the battery or replace the
battery
E-Cigarillo does
not have the light
bad power
contacts
clean the
contacts or tighten the contacts
do not put the
battery with the wrong polarity
the switch is
always off
tap to switch
on
do not hit too
strong
too
much smoking liquid
smoking without
the cartridge;
have a break if
the atomizer gets too hot
take off the
cartridge, blow from the other end
do not blow too
strong
for
E-Cigarette/E-MiniCig: you can take off the atomizer and fling it, some water
maybe thrown away
take off the
battery and do not fling too strong
for
E-Cigar/E-Pipe: you can reset it
every time reset
should not be beyond 5 seconds
bad
atomizer
if the battery
is good but there is still no light, the atomizer should be replaced
you
can use several batteries and atomizers by exchanging to find out whether or
which battery or atomizer is bad
bad
battery
battery is dead, the battery should be
replaced

the light

is always on or
flash

the
switch is always on
knock softly to
switch off
do not hit too
strong
blow from the
inhaler end
do not blow too
strong

still hot

when not in
use

battery poles are
put wrong
position the
battery in proper polarity direction
if the
problem persists, you need to replace atomizer.
the
switch is too sensible
knock softly to
switch off
blow from the
inhaler end
bad
atomizer
replace atomizer

the charger light
does not change

the battery has
been charged
it is
normal
when charging,
the light is red; when full, the light becomes green. the normal charging time
is 3-4 hours.
bad
contacts
clean the
contacts
use soft cloth
to clean it
tighten the
contacts
do not tighten
too strong
bad
battery
if the charger
is good, the battery should be replaced
you can use
several batteries or chargers by exchanging to find out whether or which battery
or charger is bad.